TERMS & CONDITIONS

Payment

All prices are in New Zealand dollars.

Credit card payments are accepted via PayPal.

Neither Alba Rosa nor its website sees or stores credit card details.

Returns

Please choose carefully as the nature of our products means we are unable to exchange or refund if you have simply changed your mind.

If for any reason you are not completely satisfied with any product purchased please return it in the original condition within 7 days of receipt and we will replace it if in stock or refund your purchase price.

All returns are at the cost of the purchaser and remain the responsibility of the purchaser until received by Alba Rosa. Postage charges on returns and exchanges are not refundable.

For returns and queries please email [email protected]

If an item is exchanged a new shipping fee will also apply for the new item to be sent to you.

Custom Orders

All custom orders require a 50% deposit (non-refundable) to be paid at the time the order is placed. Custom orders for products, other than soap, can usually be supplied within 10-14 days.

Custom made soap will take 5-6 weeks (this allows time for the soap to cure).  At busy times of year (eg. coming up to Christmas) or if placing a large order it may take up to 10 weeks to complete the order.
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To place or inquire about placing a custom order please contact us at  [email protected]

Laybuy

Unfortunately we no longer offer layby as a payment option.



PRIVACY POLICY

We collect and hold personal information from you when you fill out the forms in our website shop. We store this information with our service providers who supply our website to us. We also provide this information to PayPal so they can take your payment on our behalf.

Also, when you use our website shop a cookie (which is a small text file) will be loaded onto your computer. The purpose of the cookie is to identify you during your session. You can change the settings on your browser so that you will not receive any cookies. However, if you choose to do this you may not be able to make a purchase in our website shop.

We and our service providers use your personal information to supply you with the goods and services you have purchased from us, to obtain payment, to contact you in the event that there is a problem with filling your order. We and our service providers can use your personal information in an aggregated form in which you cannot be identified (for example, to analyse sales patterns).

Except as identified in the last paragraph, we and our service providers will not otherwise use that information (for example, your personal information will not be provided to others for purposes other than as outlined in the last paragraph, such as selling customer lists (unless required to do so by law)).

If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you. We reserve the right to cancel your order if you supply us with incorrect information.

Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us.
We may update this Privacy Policy from time to time by placing an amended version of the policy on this website. Please check the website regularly for changes to this policy. Once the Privacy Policy is changed your ongoing use of this website indicates your acceptance of the changes.